PRIVACY POLICY

Welcome to AJ ONLINE (“AJ ONLINE,” “Company,” “we,” “our,” or “us”). We are committed to protecting the privacy and security of every visitor, customer, business partner, and user who accesses our website, products, and services. This Privacy Policy explains how AJ ONLINE collects, uses, stores, processes, shares, and safeguards your personal information when you use our website or any services offered by us, including WhatsApp Business API, Rich Communication Services (RCS), customer communication solutions, automation, and related digital services.

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of our website and services.

AJ ONLINE follows applicable Indian laws relating to data protection, information technology, electronic communications, and industry best practices. Where our services integrate with third-party platforms such as Meta (WhatsApp), Google RCS, telecom operators, payment gateways, or cloud service providers, your information may also be processed in accordance with their applicable policies.

1. Introduction

AJ ONLINE respects your privacy and recognizes the importance of protecting personal and business information. Our goal is to ensure that information entrusted to us is handled responsibly, securely, and transparently.

This Privacy Policy applies to:

Our official website
Customer support channels
WhatsApp Business API services
RCS Business Messaging services
Business messaging solutions
CRM and API integrations
Marketing and communication services
Automation tools
Customer engagement platforms
Any future digital services operated by AJ ONLINE

This Policy applies to all visitors, customers, registered users, business clients, vendors, and partners interacting with AJ ONLINE.

2. Information We Collect

Depending on how you interact with AJ ONLINE, we may collect various categories of information.

A. Personal Information

You may voluntarily provide information including:

Full name
Business name
Mobile number
Email address
Business address
Billing address
GST information (where applicable)
Company registration details
Government-issued business identification (when required)
Communication preferences
Customer support inquiries

We collect only the information necessary to provide our services and fulfill legal or contractual obligations.

B. Business Information

For business verification and communication services, we may collect:

Business category
Business website
Industry type
Brand name
Business description
Authorized representative details
Business verification documents
Trademark details (if applicable)
Meta Business Manager information
Google Business details
Communication templates submitted for approval

C. Device Information

When you access our website or services, we may automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Device model
Device identifiers
Language preferences
Screen resolution
Time zone
Date and time of access
Referral URLs
Session information
Crash reports and diagnostics

This information helps us improve website functionality, security, and user experience.

D. Cookies & Similar Technologies

AJ ONLINE may use:

Cookies
Session cookies
Persistent cookies
Local storage
Pixel tags
Analytics technologies
Performance monitoring tools

Cookies may be used to:

Remember user preferences
Maintain secure sessions
Improve website performance
Measure visitor engagement
Detect fraudulent activity
Personalize user experience

Users may disable cookies through browser settings; however, certain website features may not function correctly.

E. Message Data

For messaging-related services, we may process limited communication data, including:

Sender information
Recipient information
Message status
Delivery reports
Read receipts (where supported)
Template identifiers
Campaign identifiers
Message timestamps
Communication logs
Error reports

AJ ONLINE does not access or monitor message content except where necessary to provide technical support, troubleshoot service issues, comply with applicable laws, or when expressly authorized by the customer.

F. Payment Information

When payments are made, we may collect:

Invoice details
Transaction references
Payment status
Billing history
Subscription records

Sensitive payment credentials such as full credit/debit card numbers are processed by secure third-party payment service providers and are not stored by AJ ONLINE.

3. Purpose of Data Collection

AJ ONLINE collects and processes information for legitimate business purposes, including to:

Provide requested products and services
Create and manage customer accounts
Verify business identities
Facilitate WhatsApp Business API onboarding
Support RCS Business Messaging services
Process payments and invoices
Deliver customer support
Improve service quality
Monitor platform performance
Prevent fraud and misuse
Ensure security of our systems
Respond to inquiries
Send important service notifications
Comply with legal obligations
Maintain audit records
Generate analytics and reporting
Improve customer experience
Enforce our Terms & Conditions

We collect only the minimum information reasonably necessary to fulfill these purposes.

4. Consent for WhatsApp & RCS Data Processing

Where AJ ONLINE provides WhatsApp Business API or RCS messaging services, customers are responsible for obtaining valid consent from end users before sending communications.

By using our messaging services, you represent and warrant that:

You have obtained all necessary user consents.
Recipients have voluntarily opted in.
Consent records are maintained by your organization.
Users have been informed about the purpose of communication.
Opt-out requests are respected promptly.
Communications comply with applicable laws and platform policies.

AJ ONLINE may process message-related information solely for:

Message routing
Delivery
Technical support
Platform diagnostics
Compliance monitoring
Security
Fraud prevention

We do not sell customer messaging data to third parties.

5. Legal Basis for Processing

AJ ONLINE processes personal information based on one or more of the following lawful grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Protection of legitimate business interests
Fraud prevention
Security monitoring
Regulatory compliance
Customer support
Business verification requirements

Where consent is required, users may withdraw consent subject to applicable legal and contractual limitations.

6. How We Use Collected Data

Information collected by AJ ONLINE may be used to:

Operate our website and services
Deliver WhatsApp Business API services
Enable RCS Business Messaging
Process customer requests
Authenticate users
Verify business identities
Improve website functionality
Monitor service availability
Provide technical assistance
Respond to support requests
Send administrative notifications
Generate invoices
Maintain account history
Detect unauthorized activities
Prevent abuse of messaging platforms
Comply with Meta and Google platform requirements
Fulfill legal obligations under Indian law

AJ ONLINE does not use personal information for purposes inconsistent with this Privacy Policy without obtaining additional consent where required.

7. Data Retention & Deletion

AJ ONLINE retains personal and business information only for as long as necessary to:

Provide requested services
Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements
Maintain financial records
Meet regulatory obligations
Improve service reliability

When information is no longer required, we take reasonable steps to securely delete, anonymize, or archive it in accordance with applicable legal requirements and internal retention policies.

Stay Secure

Your privacy matters—let’s keep your data safe and your trust strong.

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