AJ ONLINE

TERMS & CONDITIONS

Welcome to AJ ONLINE (“Company,” “AJ ONLINE,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, applications, communication platforms, and digital messaging solutions operated by AJ ONLINE.

By accessing our website or using any service provided by AJ ONLINE, including services related to WhatsApp Business API, Rich Communication Services (RCS), customer communication, business messaging, automation, marketing solutions, and related digital services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately.

1. Introduction

AJ ONLINE is committed to providing secure, reliable, and compliant digital communication solutions for businesses across India. Our services may include business messaging solutions, customer engagement platforms, WhatsApp Business API integration, RCS Business Messaging, automation, campaign management, chatbot implementation, notification services, customer support tools, and other related technology solutions.

Our objective is to help businesses communicate efficiently while ensuring compliance with applicable Indian laws, Meta Business Messaging Policies, Google RCS Business Messaging requirements, telecom regulations, and industry best practices.

These Terms establish the legal relationship between AJ ONLINE and every visitor, customer, business partner, subscriber, and authorized user accessing our services.

2. Definitions

For the purposes of these Terms:

“Company” refers to AJ ONLINE.

“Website” means every webpage, portal, application, dashboard, API endpoint, and online platform owned or operated by AJ ONLINE.

“User”, “Customer”, “Client”, or “You” refers to any person, organization, company, partnership, proprietor, or legal entity using our services.

“Services” means all products and solutions offered by AJ ONLINE including but not limited to:

  • WhatsApp Business API solutions
  • RCS Business Messaging
  • Customer messaging
  • Chatbot implementation
  • Automated notifications
  • Business communication
  • Digital engagement solutions
  • Customer support integrations
  • Messaging analytics
  • Campaign management
  • Business verification assistance
  • Communication consulting

“Platform” means the software, dashboard, APIs, interfaces, websites, mobile applications, integrations, and communication infrastructure operated by AJ ONLINE.

“Third-Party Providers” include Meta Platforms, Google, telecom operators, cloud providers, payment gateways, hosting providers, SMS providers, and technology vendors.

3. Acceptance of Terms

By accessing our website or using any service offered by AJ ONLINE, you confirm that:

  • You are legally competent to enter into a binding agreement under Indian law.
  • You possess all necessary authority if acting on behalf of a business or organization.
  • All information submitted by you is accurate and complete.
  • You will comply with these Terms at all times.
  • You agree to comply with all applicable Indian laws and regulatory requirements.

Your continued use of AJ ONLINE services constitutes ongoing acceptance of these Terms, including future revisions.

4. Description of Services

AJ ONLINE provides technology-enabled communication services that help businesses engage with customers efficiently and securely.

Our services may include:

  • WhatsApp Business API onboarding
  • RCS Business Messaging solutions
  • Business messaging automation
  • Customer notification systems
  • OTP delivery solutions
  • Utility messaging
  • Marketing campaign assistance (subject to applicable policies)
  • Customer engagement platforms
  • AI chatbot integration
  • CRM integrations
  • API integration
  • Business verification assistance
  • Digital communication consulting
  • Technical support
  • Account management
  • Reporting and analytics
  • Cloud messaging infrastructure

Certain services may depend upon approvals from Meta, Google, telecom operators, or other third-party providers. AJ ONLINE cannot guarantee approvals or uninterrupted availability where such decisions are controlled by external entities.

5. Eligibility

To use AJ ONLINE services, you must:

  • Be at least 18 years old.
  • Be legally capable of entering into contracts.
  • Provide accurate identification where required.
  • Use the services only for lawful business purposes.
  • Maintain compliance with applicable laws.
  • Possess any licenses required for your industry.

Businesses registering on behalf of an organization confirm they possess authorization to bind that organization legally.

AJ ONLINE reserves the right to reject or terminate accounts that fail eligibility requirements.

6. Account Registration

Some services require account creation.

During registration you agree to:

  • Provide truthful information.
  • Maintain updated contact details.
  • Keep login credentials confidential.
  • Notify us immediately of unauthorized access.
  • Prevent unauthorized use of your account.

You remain responsible for all activity conducted through your account.

AJ ONLINE reserves the right to suspend accounts containing false, misleading, incomplete, or fraudulent information.

7. User Responsibilities

Users agree to use AJ ONLINE services responsibly and ethically.

You agree that you shall not:

  • Send spam.
  • Send unsolicited promotional messages.
  • Violate Meta Business Policies.
  • Violate Google RCS Policies.
  • Distribute malware.
  • Transmit viruses.
  • Send misleading communications.
  • Impersonate another individual.
  • Collect personal information unlawfully.
  • Harass or threaten recipients.
  • Engage in phishing.
  • Send illegal advertisements.
  • Promote prohibited goods or services.
  • Violate intellectual property rights.
  • Use automated abuse tools.
  • Circumvent security controls.
  • Attempt unauthorized system access.

Users are solely responsible for:

  • Message content.
  • Customer consent.
  • Opt-in records.
  • Legal compliance.
  • Campaign targeting.
  • Recipient management.
  • Regulatory obligations.

8. Customer Consent Requirements

Before sending messages through AJ ONLINE platforms, customers must obtain proper recipient consent.

You represent that:

  • Every recipient has voluntarily opted in.
  • Consent has been properly documented.
  • Opt-out requests are honored promptly.
  • Consent records are maintained.

AJ ONLINE may request evidence of customer consent at any time.

Failure to demonstrate valid consent may result in immediate suspension.

9. Payment & Billing Terms

Certain AJ ONLINE services are offered on a paid basis.

Users agree to:

  • Pay all applicable fees.
  • Provide accurate billing information.
  • Pay taxes where applicable.
  • Pay invoices within specified deadlines.
  • Maintain valid payment methods.

Late payments may result in:

  • Service interruption
  • Suspension
  • Additional charges
  • Recovery proceedings where permitted by law

Unless otherwise stated, payments made are non-refundable after services have commenced.

10. Subscription Renewal & Termination

Certain services operate on subscription models.

Subscriptions may:

  • Renew automatically.
  • Continue monthly.
  • Continue annually.
  • Renew according to agreed billing cycles.

Customers may cancel before the renewal date.

AJ ONLINE reserves the right to terminate subscriptions due to:

  • Non-payment
  • Fraud
  • Security concerns
  • Abuse
  • Violation of these Terms
  • Regulatory requirements
  • Requests from platform providers

Termination does not eliminate outstanding payment obligations.

11. Use of WhatsApp Official API & RCS

AJ ONLINE provides access to messaging technologies that rely upon third-party platforms including WhatsApp Business API and Rich Communication Services (RCS).

Users acknowledge that:

  • WhatsApp Business API is governed by Meta’s policies.
  • RCS messaging is governed by Google and participating telecom operators.
  • Approval decisions are made solely by Meta, Google, or telecom operators.
  • AJ ONLINE cannot influence approval outcomes.
  • Message delivery depends upon recipient devices, networks, platform availability, and external infrastructure.

Users agree to comply with:

  • Meta Business Messaging Policies
  • WhatsApp Commerce Policy
  • Google RCS Business Messaging requirements
  • Indian telecommunications regulations
  • Applicable privacy and consumer protection laws

Any misuse of these services may result in immediate suspension or termination.

12. Message Delivery & Compliance Policy

While AJ ONLINE uses commercially reasonable efforts to facilitate reliable messaging services, message delivery is subject to factors beyond our control.

Delivery may be affected by:

  • Recipient device status
  • Internet connectivity
  • Telecom network issues
  • Platform restrictions
  • Customer opt-out preferences
  • Meta or Google policy enforcement
  • System maintenance
  • Technical failures

AJ ONLINE does not guarantee:

  • Delivery of every message
  • Delivery timing
  • Read receipts
  • Customer responses
  • Business verification approval
  • Platform availability at all times